Terms
Terms
Enrolment confirmation:
- Enrolment is subject to submitting required documentation and payment of fees.
- Enrolment is at all times conditional to the express and unreserved approval of these General Terms and Conditions by the Parent(s) or Guardian.
Subscription and payments:
- Monthly fees are due on the first day of the prior month. For example, March fees are due on the first day of February.
- To facilitate the process and reduce processing cost, fees are deducted automatically by recurring bill payment.
- A late payment fee of S$50 will be applied if payment is not received by the due date.
- In the event that a recurring payment is not set up, a S$25 monthly surcharge will be applied for manual payments.
Withdrawals:
- To withdraw a child, you must notify us by email. Withdrawal takes effect at the end of the month following the month in which you give notice (partial-month withdrawals are not possible). For example, if you wish to withdraw your child at the end of May, you must inform us by email before April 30th.
- Fees are due on a monthly basis. There are no partial refunds for early withdrawal.
- Early Years pricing is on a yearly basis and paid monthly. We cannot accommodate temporary withdrawal, owing to planning and resource constraints.
- If you elect to withdraw a child and later re-enrol them, we will levy a re-enrolment fee of S$500, subject to availability at the time. In the instance of a change in the fee schedule, the new fees will be applied.
Cancellation Policy:
- You may withdraw your child before the start of the programme on the following terms:
- If you notify us one month or more before the enrolment start date you will be eligible to receive a full refund of the first month's fee, less a 10% administration fee.
- If you notify us between one month and two weeks before the enrolment start date, you will be eligible to receive a 50% refund of the first month's fee.
- If you notify us less than two weeks before the enrolment start date, no refund will be provided.
- Note: this cancelation policy is not applicable for any discounts and promotions for which the first month payment is non-refundable.
Cancellation Policy:
- You may withdraw your child before the start of the programme on the following terms:
- If you notify us one month or more before the enrolment start date you will be eligible to receive a full refund of the first month's fee, less a 10% administration fee.
- If you notify us between one month and two weeks before the enrolment start date, you will be eligible to receive a 50% refund of the first month's fee.
- If you notify us less than two weeks before the enrolment start date, no refund will be provided.
- Note: this cancelation policy is not applicable for any discounts and promotions for which the first month payment is non-refundable.
Specific terms for Playschool monthly subscriptions
- Changes to the days of attendance can only be accommodated on a best-effort basis.
- There will be no refunds for days that a child cannot attend.
- Make-up sessions are available on a best efforts basis.
- Up to 2 sessions can be rolled over each month on a best-effort basis (non-cumulative). Any rolled over sessions are to be used within 3 months.
- Temporary withdrawals are not permitted owing to planning and resource constraints.
Termination:
- Agora reserves the right to terminate or withdraw a student, in which case any balance of pre-paid fees will be paid out to the parent on a pro-rata basis.
Privacy policy
Rights to update Terms and Conditions
- Agora reserves the right to make changes to our Terms & Conditions and any changes made to it from time to time.
WAIVER
- I warrant that the Child is in good health and has no physical condition that would endanger their life while participating in the activities that I book through the Agora website (the “Activities”).
- Whilst reasonable precaution will be taken by Agora and/or its agent/s to ensure the safety of participants, I understand that the Child takes part in each Activity as a participant at my own risk. I confirm and agree that Agora and/or its agent/s will not be held liable for any personal injury or death arising from the Child’s participation in any Activity or for any loss of or damage to any property arising from the Child’s participation in any Activity.
- In consideration of Agora allowing the Child to participate in any Activity, I undertake that if, in the course of an Activity, either myself or the Child deliberately or negligently cause any injury (whether fatal or otherwise) to any person or any damage to or loss of any property of any person, I shall indemnify Agora for all claims and losses (including legal fees) that Agora suffered, sustains or incurs, arising out of or in connection with that incident.
- I shall fully indemnify Agora from and against any and all claims and/or losses of whatever nature suffered, sustained or incurred, arising out of or in connection with any death, personal injury, physical loss or damage caused by any venue in which an Activity is held, where Agora is not the ultimate beneficial owner of that venue.
Permission to act on your behalf in the case of an emergency
- You grant permission for emergency medical treatment for our child for illness or accident if you cannot first be contacted, and to notify you of the event within a reasonable time frame thereafter. You hereby assume the cost of such treatment. You understand that this authorisation is given in advance of any specific diagnosis, treatment, or hospital care being required, but is given to provide authority and power to Agora to give specific consent to diagnosis, treatment or hospital care which, in the best judgment of a licensed physician, is deemed advisable for the emergency medical treatment of your child.
